We strive to ensure your satisfaction with purchases made at declaration-worship.com. This policy applies to CDs, Books, DVDs, and event tickets. Please review the details below.
Return Period
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Returns for CDs, Books, and DVDs are accepted within 30 days of the purchase date, as indicated on your order confirmation.
Eligible Items
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CDs, Books, and DVDs: Returns are accepted for defective or damaged items only. Items must be in their original condition.
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Event Tickets: All ticket purchases are final and non-refundable. If an event is canceled, it will be rescheduled, or your ticket will be valid for another event (event credit). If the event is not rescheduled and you do not wish to receive event credit, a refund will be issued, less any applicable processing fees.
Non-Refundable Costs
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Shipping Costs: Original shipping costs are non-refundable, except for defective or damaged items.
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Return Shipping: The cost of return shipping is the customer’s responsibility, unless the item is defective or damaged.
Refund Process
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Refunds, when applicable, will be issued to the original payment method, less any processing fees.
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For approved returns, you will be notified via email, and refunds will be processed within 7-10 business days.
How to Initiate a Return
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Contact our customer service team at cs@declaration-worship.com within 30 days of purchase for CDs, Books, or DVDs, or in the case of a canceled event.
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Provide your order number, item details, and reason for the return.
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Follow the return instructions provided by our team.
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Package the item securely and ship it to the provided address using a trackable shipping service.
Conditions for Returns
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CDs, Books, and DVDs must be in their original packaging and condition.
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Proof of purchase (order confirmation or receipt) is required.
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Defective or damaged items must be reported within 30 days of receipt.
Contact Us
For questions or to initiate a return, contact us at cs@declaration-worship.com. We’re here to help.
Thank you for choosing Declaration Worship!